Skip to main content
Data → Users lists the people NSL has a profile for, with their user ID, name, status and when they were last active. Use it to check that events from your integration are reaching the right person, and to understand why someone sees what they see. Search by user ID or name, and sort by any column. Select a user to open their panel.

​
User details

​
Deleting a profile

The explainable profile can be deleted from the Details tab. This removes the statements only: the user’s numerical representation is unchanged, and only events received after the deletion contribute to a rebuilt profile.

​
Common checks

  • Events not arriving: if a user you expect is missing, or their Events tab is empty, check that the user_id your integration sends matches the one you are searching for, including case.
  • Duplicate people: the same person under two IDs (for example an anonymous ID and an account ID) means identity is not being linked at sign-in. See Identity.
  • Unexpected recommendations: compare the profile statements and recent events with what they were shown, then use Explainability on a specific item.